Service Clients Happy-post
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Recent activity by Service Clients Happy-post-
What delivery address should I use?
For the delivery address, we recommend that you enter the home address of your recipient. Please do not enter a fictitious address or the address of a post office.
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How to prepare the masterbox for MultiParcel
Once your order is validated, you can print the following documents, they are available in your customer area: a label for the Masterbox a label for each package proforma invoices for your pa...
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How do I drop off my parcel at a drop-off point?
You can drop your package at the EVRi drop-off point of your choice. When setting up your package, you choose a local drop-off point in which to drop off your packages. You would be given a proof ...
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What are the customs formalities?
All destinations outside the United Kingdom require customs declarations. It is necessary to provide a pro-forma invoice in triplicate in order to avoid any delay or refusal on the part of the cust...
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How do I contact customer service
Our customer service is always at your disposal. Please reach out to us through the following page: parcel support If you are not our customer yet, would like to know more about our offering or are...
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My package number is not working
Please check your package number either on your account on the "my orders" page or on your shipping label. Not the sender? Please contact them to verify the number. If you encounter a problem, do n...
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How do I track my parcel?
Retrieve the package number either directly on the "my orders" page or on the left side of your shipping label. Go to Track your parcel - Happy Post, enter your package number and click "Search". Y...
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Which items are prohibited?
Happy-Post can carry many things, but some items are expressly prohibited . You will find below the list, not exhaustive, which are not allowed to be shipped by us Narcotic substances: all nar...
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Which goods are regulated?
You will find below a non-exhaustive list of dangerous goods that are prohibited when sending a package: Explosive substances and articles: fireworks, firecrackers, ammunition, distress flares ...
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My package is damaged
If the parcel is damaged and you notice it when you take delivery of the parcel from the delivery operator, please make sure that you indicate that in the delivery note. Following that, please rea...