Why did I receive an adjustment charge?

For every shipment, our team checks the actual weight and dimensions of your parcel.
👉 If there’s a difference between the details you entered during your order and the actual measurements, a pricing adjustment is automatically applied.

How does it work?

The adjustment simply reflects the difference between:

• the declared information (weight/dimensions), and

• the actual data measured by our team during processing.

The amount is automatically added to your Happy-Post account:

• If you paid by credit card, a charge will be applied to your account.

• If you pay by direct debit, the amount will be included in your end-of-month invoice.

ℹ️ Need help?

If you have any questions or would like more details, our customer support team is here to help.
👉 Contact Happy-Post support